If your supplied equipment has failed outside of the normal terms of warranty (either through misuse, accidental damage or expiry of warranty cover), then we are able to assist by providing a repair service from our offices in Shah Alam, Malaysia.
If you have a faulty product, then in the first instance contact our customer support team at firstname.lastname@example.org to see if the problem can be easily resolved. If the issue cannot be resolved in the field, then you can send the unit to GF and for a fixed fee of MYR100 we will investigate the problem and provide you with an estimate for repair. Upon your approval we will carry out the repair, give the unit a full service and return it along with a 3 month warranty.
Please see the link provided at the bottom of this message for a full breakdown of the new pricing structure for the non warranty repair service.